“We connect companies to innovative ICT solutions”
“ICT is commodity, it should always work, and should be always present. If it’s not, the infrastructure isn’t correct,” says Alex Hendrikse, managing director of Icento. “The light goes on when you turn the switch like you expect, or the water flows when you open the tap, this is also how the experience of the user should be like with ICT solutions. We take care of that.”
Icento is a company from Rotterdam that takes care of smart solution in ICT for 5 years. The payoff of Icento is ‘making IT smart’. “We are an excellent alternative for the big System Integrators” says Hendrikse. “We have high expertise and offer smart custom solutions. What distinguishes us from these big companies is that we are flexible, personal and work result-oriented and this is because of our small size.” Icento has twenty-five high educated professionals and has all the top certifications of the top technology partners as an organization. Icento mostly delivers services for small enterprises: 250 to 5000 desktops/laptops. “We work according to the principle fixed price, fixed time, fixed functionality at reasonable rates and with a pragmatic approach.” Icento delivers solutions that fit the customer demand.
What are the requirements?
“We don’t deliver hardware and software and we don’t connect cables, but we make sure that ICT works. We plan everything, from the hardware to the end user and then mostly targeting datacenters and applications.” Because Icento doesn’t deliver products, the company isn’t bound to suppliers. “We will never advise hardware or software that actually has too much capacity or is completely unmanageable. We always look what an organization require and offer the best solution for this.” With his business background Hendrikse is truly interested in the way that companies are structured. What information requirement there is, which storage capacity and security is needed and what is the customer’s ambition. The people of Icento can advise and offer a fitting infrastructure to companies. “Icento integrates with the desirable ICT solution in the business processes.”
Competitive advantage
Icento is flexible and agile and wants to make sure that companies are like this as well. “You can’t make a graduated professional sit at a workplace without internet or let them work with a completely shielded workplace. As a company, you should go with the information era and flexibly respond to chances. The company that gives new employees a budget to pick a laptop themselves is a good example.” For that a well-suited infrastructure is needed. Icento implements flexible infrastructures by offering innovative solutions together with knowledge partners such as Microsoft. “You have to scan the market, investigate the possibilities and innovate quickly, because in three years a product has grown out dated.” Currently multiple kinds of virtualization techniques such as virtualization of servers, storage systems, but also applications and desktops stand in the spotlight. However, ICT is a way and not a goal. The business processes and information are central. As organization it is nowadays ‘not done’ when intellectual property leaks from the organization. Icento also distinguishes itself in this area because Icento is the only one in The Netherlands who is certificated as Data Loss Prevention partner.
Partnership
The Icento approach is to work in projects. “We always should deliver optimal quality, and share our knowledge in the best way. Only then the customer will return to us for a next project. Consultancy and design are together with implementation and migrating the most important activities. The customers chooses consciously for our personal, flexible, expert and result oriented approach. Delivering quality is crucial!”